Industry – Professional Services 2017-01-30T11:46:52+00:00

We help Professional Services deliver lasting results

 

Change is hard to avoid, yet hard to do, if you do not do it the right way.

The need :

The knowledge divide affecting systems implementations since the ’80s remains:

  • Clients do not know what consultants know about the systems they deploy.
  • Consultants rarely understand their clients context, practices and rationale.
  • Classic change takes too much time and effort to understand what matters.
  • So gaps usually remain and lead to poorly designed, and poorly used, systems.

New execution challenges have appeared:

  • Enterprise applications projects have gotten dramatically shorter.
    This leaves providers little time to understand their clients, and design good systems.
    This also leaves your clients no time to get proficient with the systems they receive.
  • Competition forces providers to make cheaper offerings and reduce their costs.
    It is hard to keep change consultants on payroll, and dedicate them full-time to clients.
  • The same competition prevents clients staff to dedicate time and effort away from BAU.
    It is hard to make good decisions, get new ways of thinking and working – with no time.
  • And yet, change is as important as ever, to ensure implementations are successful.

The solution :

The right people combined with yours:

  • Change evangelist – a savvy sponsor
  • Change alchemist – a p(e)ace maker
  • Change catalysts – movers & shakers
  • Extra temporary hands – as needed

The right approach and pace to succeed:

  • Adoption takes time.
    Why rush? Get them to take a sip.
  • Adoption takes effort.
    Why wait? Start with learning.
  • We don’t know what we don’t know.
    Why plan A-to-Z? Iterate to success.
  • Clients will only get it once they do it.
    Why do what they must do? Let them.

We make change happen with your teams and your clients.
So you can focus on your strength and grow your business. Contact us.

Change adoption and customer success are key to recurring revenue.

The need :

The new equilibrium brings both a big risk and a great opportunity:

  • On the one hand, highly profitable, multi-year, time-and-material efforts are history.
    They are being replaced by riskier, shorter (often less-than-a-year), fixed-cost efforts.
  • On the other hand, on-premise infrastructures are losing ground to cloud deployments.
    Short implementations can lead to poorly designed, and poorly used, systems.

Great execution is key to adoption and success, and yet harder than ever:

  • Enterprise applications projects have gotten dramatically shorter.
    This leaves providers little time to understand client needs, and design good systems.
    This leaves clients no time to get proficient with the systems they receive.
  • Competition forces providers to make cheaper offerings and reduce their costs.
    It is hard to keep change consultants on payroll, and dedicate them full-time to clients.
  • The same competition prevents clients staff to dedicate time and effort away from BAU.
    It is hard to make good decisions, get new ways of thinking and working – with no time.
  • And yet, change is as important as ever, to ensure implementations are successful.

The solution :

The right people combined with yours:

  • Change evangelist – a client advocate
  • Change alchemist – a p(e)ace maker
  • Change catalysts – movers & shakers
  • Change backlog – your new best friend

The right approach and pace to engage:

  • Change takes time.
    Why rush? Take a sip… little by little.
  • Change takes effort.
    Why wait? Start learning on day 1.
  • Clients can’t know what they want.
    Why plan A-to-Z? Iterate to success.
  • Clients can only help when they act.
    Why decide for them? Involve them.

We make user adoption and customer success happen for your clients.
So you can focus on your strength and grow your business. Contact us.

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