We help our clients unleash the next Financial Services
Change is hard to avoid, yet hard to deliver with the old approaches.
The pressure of regulations keeps growing:
- Regulations have grown in numbers, complexity, expectations and cost of breach.
Change-the-Bank (CtB) teams get no time to grasp requirements and design good controls.
Run-the-Bank (RtB) staff get little time to get proficient with the new systems they receive. - Classic change takes too much time and effort, to understand what matters, and deliver it.
Yet, good change is critical to ensure continued proper operations.
So gaps usually remain and lead to non-compliance and banks operate at risk.
New opportunities and execution challenges have appeared:
- Digital banking and big data analytics & machine learning create many possibilities.
These possibilities call for new roles and responsibilities, and rebalanced existing ones.
The benefits of these new possibilities can only be reaped if people think things through. - At the same time, competition and eroding margins force banks to change at a lower cost.
These constraints make it hard to hire more staff dedicated to change-the-bank.
They also prevent run-the-bank staff to dedicate enough time and effort away from RtB.
The right people combined with yours:
- Change evangelist – a savvy sponsor
- Change alchemist – a p(e)ace maker
- Change catalysts – movers & shakers
- Extra temporary hands – as needed
The right approach and pace to succeed:
- Adoption takes time.
Why rush? Get them to take a sip. - Adoption takes effort.
Why wait? Start with learning. - We don’t know what we don’t know.
Why plan A-to-Z? Iterate to success. - Clients will only get it once they do it.
Why do what they must do? Let them.
We make change happen with your teams and your clients.
So you can focus on your strength and grow your business. Contact us.
Customer success is a key to recurring revenue.
The new equilibrium brings both a big risk and a great opportunity:
- On the one hand, highly profitable, multi-year, time-and-material efforts are history.
They are being replaced by riskier, shorter (often less-than-a-year), fixed-cost efforts. - On the other hand, on-premise infrastructures are losing ground to cloud deployments.
Short implementations can lead to poorly designed, and poorly used, systems.
Great execution is key to adoption and success, and yet harder than ever:
- Enterprise applications projects have gotten dramatically shorter.
This leaves providers little time to understand their clients, and design good systems.
This leaves clients no time to get proficient with the systems they receive. - Competition forces providers to make cheaper offerings and reduce their costs.
It is hard to keep change consultants on payroll, and dedicate them full-time to clients. - The same competition prevents clients staff to dedicate time and effort away from BAU.
It is hard to make good decisions, get new ways of thinking and working – with no time. - And yet, change is as important as ever, to ensure implementations are successful.
The right people combined with yours:
- Change evangelist – a client advocate
- Change alchemist – a p(e)ace maker
- Change catalysts – movers & shakers
- Change backlog – your new best friend
The right approach and pace to engage:
- Change takes time.
Why rush? Take a sip… little by little. - Change takes effort.
Why wait? Start learning on day 1. - Clients can’t know what they want.
Why plan A-to-Z? Iterate to success. - Clients can only help when they act.
Why decide for them? Involve them.
We make customer success happen with your teams and your clients.
So you can focus on your strength and grow your business. Contact us.